Terms of Service MG Transport, Inc
By placing a reservation with MG Transport, Inc DBA Trophy Limousine Worldwide its subsidiaries and other corporate affiliates (“Trophy”), either by telephone, fax, email, online or in any other manner, you accept, without limitation or qualification, the following Terms of Service.
Grace Period:
- Non-airport pickup: For all pickups other than airports, a fifteen-minute grace period is allowed. Once the grace period window closes wait time is charged per minute until the client enters the vehicle.
- Airport Arrivals: For domestic and international arrivals a 60-minute grace period is provided. After 60 minutes, wait time charges are applied in One-Minute increments at the hourly rate of the vehicle requested. Arrival time is considered the flights gate arrival time.
- Additional parking fees will be applicable once the grace period window has closed.
- All wait time charges are charged by the minute at the hourly rate of the vehicle type requested.
- Wait time charges to do not apply to reservations that are billed by the hour.
Wait Time & Stop Time:
- For all point-to-point reservations, wait time will be charged beginning 15 minutes after the scheduled pick-up time. Wait time will be charged by one-minute increments at the requested vehicle’s hourly rate.
- Wait time consists of the hourly rate or fraction thereof plus all ancillary charges, taxes, gratuities, and fees.
- Private flights and trains are not monitored; wait time will be charged accordingly from the scheduled pick-up time. The client is responsible for notifying us of any changes to the scheduled pick-up time within the change window, if not, wait time or a full cancellation charge will be applicable.
- Trophy Limousine reserves the right to break a trip with out-of-route stops into two separate reservations or change it to an hourly reservation.
- Trophy Limousine reserves the right to break a reservation with more than 30 minutes wait time into an hourly reservation.
- Dropping off or picking up additional clients will incur stop charges.
Cancellation & No-Show Policies:
Pennsylvania, New Jersey, and Delaware
- All cancellation policies are based on the local time zone of the pickup location.
- Sedans & SUV’s– Cancellations must be made 4 hours in advance of the pick-up date/time.
- Vans/Sprinters – Cancellations must be made 3 days in advance of the pick-up date/time.
- Limousines/Limo Buses – Cancellations must be made 14 days in advance of the pickup date/time.
- MiniBuses/MiniCoaches – Cancellations must be made 7 days in advance of the pick-up date/time.
- Motor Coaches – Cancellations must be made 30 days in advance of the pick-up date/time.
- Greeters/Coordinators – Cancellations must be made 3 days in advance of the pick-up date/time.
- Weddings & Proms – Cancellations must be made 30 days in advance of the pick-up date/time for all Wedding and Prom reservations for ALL vehicle types.
- Late cancellations and no-shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.
Cancellations cannot be made directly with a chauffeur.
The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. Tri-State (PA, NJ, DE) area cancellation policy may vary. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on travel within PA, NJ, & DE areas. Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be canceled, we cannot guarantee availability if you attempt to rebook for the same or another date and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
National Reservations
- All cancellation policies are based on the local time zone of the pickup location.
- Sedans & SUV’s– Cancellations must be made 4 hours in advance of the pick-up date/time.
- Vans/Sprinters – Cancellations must be made 3 days in advance of the pick-up date/time.
- Limousines/Limo Buses – Cancellations must be made 14 days in advance of the pickup date/time.
- MiniBuses/MiniCoaches – Cancellations must be made 7 days in advance of the pick-up date/time.
- Motor Coaches – Cancellations must be made 30 days in advance of the pick-up date/time.
- Greeters/Coordinators – Cancellations must be made 3 days in advance of the pick-up date/time.
- Weddings & Proms – Cancellations must be made 30 days in advance of the pick-up date/time for all Wedding and Prom reservations for ALL vehicle types.
- Late cancellations and no-shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.
Cancellations cannot be made directly with a chauffeur.
The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. Nationwide cancellation policies may vary. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on nationwide travel outside the PA, NJ, & DE areas. Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be canceled, we cannot guarantee availability if you attempt to rebook for the same or another date and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
Outside of the United States (International)
- All cancellation policies are based on the local time zone of the pickup-location.
- Cancellations must be made 24 or more hours prior to pick-up time if booked in a Sedan or SUV.
- Cancellations must be made 7 or more days prior to pick-up time if booked in all other vehicle types.
- Late cancellations and no-shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.
Cancellations cannot be made directly with a chauffeur.
The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.) in the respective service area. International cancellation policies may vary. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on all international travel. Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same or another date and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.
No-Shows: A reservation is considered a No-Show if the client cannot be located or contacted:
- Sixty (60) minutes for all non-airport pickup locations, one (1) hour for airport pickups (time begins when plane lands).
- In the event of a no-show, there will be a full charge including wait time fees.
If you are having trouble locating your chauffeur, we advise you not to leave the pick-up location on your reservation without first contacting our office at 888-361-7632.
Billing
- All reservations are either charged to the customers credit card or billed to a corporate account. Corporate accounts are at Trophy Limousine’s sole discretion; unless indicated all reservations will be charged prior to or upon completion of the card on file.
- Trophy Limousine accepts the following credit cards American Express, Discover Card, MasterCard, and Visa. Trophy Limousine reserves the right to charge a credit card processing fee.
- A Minimum of 20% gratuity is added to all reservation – calculated of the base rate, stops, wait time, surcharges, and any discount, if applicable.
- For long-distance and overnight services performed outside of the PA, NJ, and DE area, appropriate meals and accommodations for the chauffeur will be charged.
- Trophy Limousine reserves the right to bill the rate of the reservation prior to the reservation occurring.
Rates
- All published rates are subject to change without notice.
- Applicable taxes will be charged as required.
- Applicable local, state, or federal fees will be charged as required.
- All rates are point-to-point or charged at the prevailing hourly rate.
- Hourly reservations include travel time to and from pick-up and drop-off location.
- All rates are calculated in US dollars, subject to foreign exchange currency fluctuations when applicable.
- All hourly and mileage-based reservations will be billed from garage to garage.
- Trophy Limousine reserves the right to change our service prices at any time without further notice.
- Prices listed in any other websites/third party booking tools may not be accepted. Trophy Limousine cannot always control when rates are updated. We reserve the right not to accept a price listed on a site other than our own.
- A $150 for Sedan or SUV, $250 for a Van, $450 for a Bus is the minimum charge that can be applied in the event of cleaning, vomit or damage caused by the client(s) in excess of normal wear and tear. The cost will be charged to client’s credit card without dispute.
Surcharges
- Scheduled reservations from 11:00PM to 5:29AM will have a $30.00 surcharge added.
- A Holiday Surcharge of $35.00 will be added on the following days: New Year’s Eve (after 4:00PM), New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
- Holiday surcharges vary internationally and will apply for all holidays observed locally in the respective international destination.
Fees
Tolls, Parking, and other out-of-pocket charges will be added. Client shall be solely responsible for obtaining all permits, parking, reservations, or other approvals to enter parks, museums, stadiums, or other similar destinations. Trophy Limousine must be reimbursed if we obtain any of the aforementioned items.
Pricing Errors
While we make every effort to provide you with the most accurate, up-to-date pricing, occasionally, one or more items on our website, quotes, third party website or GDS (Global Distribution System) may be incorrectly priced. Trophy Limousine reserves the right to refuse or cancel any reservations placed for our services listed at the incorrect price.
No Refunds
Charges paid by you for completed and delivered service are final and non-refundable. Trophy Limousine has no obligation to provide refunds or credits but may grant them, in each case, at Trophy Limousine’s sole discretion.
Credit Card
Pre-Authorization
Your credit card is pre-authorized for the estimated charges of your reservation. This reserves that portion of your available credit so, at the completion of the reservation, the reservation amount can be changed. Please be aware that if you provide a debit card, your issuing bank will treat the pre-authorization as a pending charge and will withhold that amount from your account until the completion of the charge.
For credit card clients, we cannot send a vehicle out without a valid pre-authorized credit card on file.
Reservations
When your reservation has been entered into the system and has been confirmed, you will be issued a reservation confirmation number. It is your responsibility to check that the confirmation issued to you is accurate and immediately notify us of any issues.
Luggage
If you are traveling with skis, snowboards, surfboards, or anything of similar length, an SUV, Van or larger vehicle must be booked.
Tolls
Tolls are charged at the full roundtrip cash rate. The toll charge is inclusive of administrative costs and fees and will not exactly match the actual amount of the toll paid by Trophy Limousine with or without a transponder. Trophy Limousine is required to establish and maintain commercial transponder/EZ pass accounts.
Deposits
- If you are required to leave a deposit for any reservations the deposit is non-refundable and non-transferrable.
- Wedding and Prom reservations require a 25% non-refundable deposit due at the time of booking for all vehicle types.
- All Limousines, Sprinters, Executive Vans, Buses, Mini Buses, and Motor Coaches require a 25% non-refundable deposit due at the time of booking.
Pet Policy
- All pets must be disclosed at the time of reservation to ensure a smooth ride for you and your pet. All Pets must be contained in a crate or carry case. No pets are permitted to travel in the seat next to the chauffeur.
- A $25.00 pet fee / per pet will apply to all reservations.
- Additional cleaning fees may apply.
- The policy above is not applicable to service animals.
In-Car Technology
All our vehicles are equipped with GPS (Global Positioning System) for tracking purposes. In addition, all vehicles are equipped with a camera and in the event of a driving incident, the video and audio may be saved and reviewed for safety purposes. Trophy Limousine reserved the right to view the recording at any time for any reason. Such recordings may also be made available to law enforcement, or other government officials, upon request. You’re boarding a vehicle with such equipment shall constitute consent to any such recordings and their use.
Child Car Seat/Booster
- Trophy Limousine charges a fee of $15.00 for each car/booster seat.
- Due to insurance liability, our chauffeurs not allowed to install the child seats/boosters. Upon arrival at the vehicle, the seats will be inside and ready for the client to install.
- Parents and guardians are responsible for bringing or requesting the proper seat required by law based on the child’s height and/or weight.
- Parents and guardians of children traveling in Trophy Limousine vehicles are responsible for installing child care seat/s provided or any child seats they bring, in accordance with state and federal laws. Trophy Limousine shall not be held liable for an incorrectly installed car seat the responsibility rests solely on the child’s parent/s or guardian/s. Please allow for additional time when scheduling your pickup to install the child seat.
Safety Belts
Trophy Limousine requires clients to comply with all local laws and regulations regarding safety belts and other safety equipment.
Vehicle Guarantee
Trophy Limousine will do our best to meet a specific make and model of a vehicle, at times vehicles are required to go down for service. In such a case, an equivalent vehicle will be provided. In case an equivalent vehicle is not available, then an upgrade will be provided to a client at no additional cost to the client. Trophy Limousine will never guarantee a specific make, model, or color of vehicle.
Some vehicle photos on our website may be for illustration purposes only. Actual vehicle appearance may vary.
Chauffeur Guarantee
Trophy Limousine cannot guarantee a requested chauffeur.
Gratuity
Any amount of gratuity that appears on the invoice is completely discretionary and may be increased, decreased, or eliminated entirely based on the service experience.
Accessibility
Any hearing-impaired person, legally or partially blind person or physically disabled person riding in any Trophy Limousine Trophy Limousine vehicle is permitted to be accompanied by a service animal without being required to pay an extra charge for the service animal.
Nondiscrimination Policy
Trophy Limousine provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age, or geographic departure point or destination.
Smoking
Smoking and vaping of any kind is not permitted in Trophy Limousine vehicles, doing so will result in immediate termination of the reservations and full charge. A cleaning fee of $300.00 will be applicable if a client smokes or vapes in a vehicle.
Alcohol
Alcohol is not permitted in Trophy Limousine vehicles without prior written consent. The unauthorized consumption of alcohol will result in the immediate termination of the reservations and full charge.
Illegal Drugs
Drug use is not permitted in Trophy Limousine vehicles, doing so will result in immediate termination of the reservations and full charge.
State of Emergency and Inclement Weather
Trophy Limousine reserves the right to terminate or cancel a reservation based on unsafe weather conditions. Late cancellations and no-shows are bill at the full minimum rate of the vehicle type booked. Trophy Limousine is not liable for circumstances beyond its control including but not limited to weather, road conditions, and vehicle malfunctions/breakdowns. Trophy Limousine reserves the right to cancel any reservations once a state of emergency (or its equivalent) is declared in the respective pickup location. Clients should expect delays in their pickup if we attempt to operate during a state of emergency. Trophy Limousine reserves the right to substitute vehicles at our sole discretion.
Refusal to Transport Clients; Right to Remove from Vehicle
Trophy Limousine reserves the right to refuse transport or shall have the right to remove from any vehicle at any point, a client for the following reasons:
Government Request or Regulations. Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.
Force Majeure and Other Conditions. Whenever such action is necessary or advisable by reason of weather or other conditions beyond Trophy’s control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.
Lost & Found
- Trophy assumes no responsibility for lost or damaged baggage, personal belongings, or items left in the vehicle.
- Trophy is not responsible for items left behind in the vehicle. If any item(s) are found, the cost of shipping or other means of delivery will be charged to the client.
Mobile / SMS Terms & Conditions
Trophy Limousine
Effective Date: April 16, 2024
CONSUMER OPT-IN
Trophy Limousine Text Messaging is a standard-rate one-off (1msg/request) and subscription alert service focused on providing consumers with 2-way communication, news, support, information and promotions through SMS & MMS messages, alerts, polls, and content. Message and data rates may apply.
You understand that you do not have to sign up for this program in order to make any purchases of goods or services and your consent is not a condition of purchase.
By signing up for the subscription alert service you agree to receive automated text messages.
You will not receive any unsolicited messages from our texting number.
The service is not intended for children under 13, and Trophy Limousine does not knowingly collect information from children under the age of 13.
HELP: To get help, you may send or reply ‘HELP’ to the texting number you received the message from or:
Email: Support@trophylimo.com
Phone: 215-609-4400
Opt-Out: You can cancel your receipt of the service by sending STOP, QUIT, END, CANCEL, UNSUBSCRIBE, STOP ALL to any text message you receive or:
Email: Support@trophylimo.com
Phone: 215-609-4400
CONSUMER FEES
Our service never charges consumers to ‘receive’ or ‘reply to’ text messages. However, depending on your mobile service plan, message & dates rates may apply.
CARRIERS SUPPORTED
Alltel, Boost, AT&T, Nextel, Sprint, T-Mobile, Verizon Wireless, Virgin Mobile US, ACS Wireless, All West Wireless, Amerilink Wireless, Arch Wireless, Bluegrass, Cellcom, Cellular One, C-Spire, Centennial, Central Wireless, Cincinnati Bell, Cox Communications, Cricket, CTC Telecom, Dobson Cellular, ECIT, Edge Wireless, FMTC, Immix, Inland Cellular, Illinois Valley Cellular, Iowa Wireless, Metrocall US, Mid-text Cellular, Midwest Wireless, NNTC, North Coast PCS, Ntelos, Pocket Wireless, Revol, Rural Cell, Qwest Wireless, Silverstar, Southwestern Bell, Suncorn, West Central Wireless.
* Sprint does not support standard rate video
* Boost, VMU, & Nextel do not support MMS services
WARRANTY
Trophy Limousine will not be liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator.